Shipping Policy

Shipping Days: We ship Monday through Saturday. Cutoff times are 5:00 PM EST Monday–Friday and 2:00 PM EST on Saturdays.

Same-Day Fulfillment: Orders placed before the cutoff time will ship the same day. Orders placed after cutoff will ship the next available day. Orders placed after 12 PM EST on Saturday will ship Monday morning.

Shipping Methods

  • USPS – Ground Advantage: Estimated delivery within 7–10 days. Delivery includes Saturday. No service on federal holidays. Delays may occur.
  • FedEx – All Services: No delivery on Sundays or federal holidays. Saturday delivery may be available depending on your area.
  • UPS – All Services: No delivery on Saturdays, Sundays, or federal holidays. Orders placed on Friday before 2 PM EST typically deliver Monday or later depending on the service.

Note: We do not guarantee delivery dates. Refunds are not issued for shipping delays unless UPS agrees to a refund.

PO Boxes & Remote Areas

For PO Boxes, only USPS is available. Choosing 2-day shipping for PO Boxes or remote areas may result in delays of 1–2 extra business days.

Discreet & Secure Shipping

  • Always Free Standard Shipping: No minimum required.
  • Discreet Packaging: No mention of Kratom or product names on external packaging.
  • Shipping Protection: We partner with Navidium Shipping Protection to cover lost, damaged, or stolen packages. This is selected by default at checkout. If you opt out, you assume full responsibility for the order's safety.

Shipping Restrictions

We do not ship Kratom products to the following:

  • States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin
  • Counties & Cities: San Diego & Oceanside (CA), Sarasota County (FL), Union County & Columbus (MS), Jerseyville & Alton (IL), Franklin City (NH), Edwardsville County (IL), Ontario (OR)
  • International: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam

Please consult your local laws before placing an order.

If you have any questions, contact us at help@somakratomdirect.com or call 480-202-3116.